With direct debit, your payments are automatically deducted from your bank account or credit card on the due date - you'll never miss a payment. You'll still receive your bill, but we will deduct your outstanding balance on the due date.

There are two ways you can set up your direct debit:

  1. Call us on {{result.PhoneNumber}} to complete a paperless direct debit from your bank account or credit card.
  2. Complete our online direct debit form below.

Set up a direct debit

Direct debit FAQs
  • What is a BSB number?
    BSB numbers are used by Australian banks to identify an account's Bank, State and Branch. In New Zealand these are the first six digits of your full account number.

    All New Zealand bank account numbers follow this pattern:
    00 0000 0000000 000

    - The first two numbers show which bank manages the account. For example Westpac is 03
    - The next four digits show your branch
    - The next seven show your account number
    - The next three (or two for some banks) show your account suffix.
  • What is the frequency for payments?
    You can opt to pay fortnightly or monthly. The amount that you owe is taken out of you bank account or credit card after you've received your bill.
  • When do the payments get made?
    Your bill is always paid on the due date, so you never need to think about your bill at all. If the due date falls on a weekend or public holiday, we'll debit your account on the next business day.
  • Changing or cancelling your direct debit.
    If you wish to change any details of your direct debit or cancel the set up, contact us and we'll process this for you.
  • What is the cost?
    There is no cost to pay by direct debit. Just your usual bank fee for electronic transactions will apply.
    Dishonoured direct debit payments may result in a $14.95 dishonour fee.
    Note: There is a surcharge of 2.20% for Visa or Mastercard.